Dear Customer, Thank you for contacting us. We’re sorry to hear that you're experiencing an issue with your vacuum cleaner. Please be assured that your satisfaction is very important to us. To proceed with the warranty claim, for appliance brand warranty claims or spare parts-related queries, kindly visit our authorized service center at Al Quoz (Jashanmal Service Center) or contact us at 8005625. Our service center will do the inspection and repair. We will do our best to resolve the issue as quickly as possible. Make sure to carry the purchase invoice to show at our service center. If you need any assistance during the process, feel free to reach out to us — we’re more than happy to help. Best regards,