Hello, welcome to the world of Pufu Toys � � It is not possible for the sponge macaron material located in the neck part to break. Sometimes, depending on the usage process, the inner filling fiber may slide downwards, resulting in the macaron part going down and the head part appearing to be bent. In this case, if you push the front two legs and the neck part of the giraffe upwards, towards the head, your product will return to its original form. If you have any problems, you can contact us again. We will be happy to assist you. At Pufu Toys, we meticulously craft our products with the happiness and well-being of children in mind. We hope you have a good day.