KOTA Women's Bikini 100% Organic Bamboo Panties | City

We bought the product for my wife and it ripped the first time she wore it. We contacted the seller and he gave a ridiculous response saying that there was a problem due to my username, as if we had used the product incorrectly. Changing one load of laundry shouldn't be this difficult. They said that they cannot change the washed laundry. What I do not understand is how do they expect us to use the laundry hygienically without washing it? Also, the issue is not that the laundry has been washed, but that it has torn on the first use. What could we have done to make my casual underwear tear? It tore while my wife was wearing it. He was a seller who did not trust the consumer's word and was not a solution to his problem. It is surprising how they got 8.9. will never buy again.